Services · Customer AI knowledgebase

Customer-facing AI knowledgebase & chatbot

Answer customer questions instantly, around the clock, from content you've approved — and hand off to a person when it matters.

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In short: we build an AI assistant that answers your customers using only your approved content — website pages, help centre, product documentation, policies and pricing. It lives where your customers are, knows what it must never say, and hands off to your team when it can't help.

1Where customers meet it

A chat widget on your website, inside your product or client portal, WhatsApp or SMS, email auto-replies, or voice. Fully your brand, co-branded or unbranded.

2What it can do

Answer questions from your approved content — in the languages you need
Personalise answers for signed-in customers
Book appointments, check order or account status, take orders, and qualify leads for sales
Hand off to a human live, open a ticket, or collect contact details when it can't answer

3Guardrails

We define the topics, claims and promises it must avoid, and its tone and personality, before launch — so it represents your business the way you would.

4What you learn from it

See unanswered questions, top topics, leads captured, customer ratings and deflection rate — useful far beyond support.

5How we work

1. Review & proposal. You tell us what you need through a short intake; we review it and come back with a proposal and quote.
2. Discovery call. We align on scope, budget and timeline before anything is signed.
3. Kickoff & access. Once you greenlight the work, we gather access and assets and set the plan.
4. Design. You see and sign off the design before we build.
5. Build. We build in short cycles with your feedback along the way.
6. Test & launch. Testing, accessibility and performance checks, then launch.
7. Maintain & iterate. Ongoing support and improvements after go-live.

6Frequently asked questions

Will the chatbot make things up?

It's built to answer only from your approved content, with explicit topics and claims it must avoid. When it can't answer, it hands off or says it doesn't know.

Can it hand conversations to our team?

Yes — live handoff, ticket creation, or collecting contact details for follow-up.

Can it capture leads?

Yes. It can qualify leads and pass them to your sales team or CRM.

Schedule

Let's build your unfair advantage

Book a free consultation and we'll map the fastest path to results for your business — or send us a message.

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